Frequently Asked Questions

Everything you need to know about BAHAA luxury perfumes

About Our Fragrances

What is the difference between the Signature and Essential Collections?

Our Signature Collection features premium fragrances with distinctive crystal caps, designed for special occasions and making bold statements. The Essential Collection, with elegant black caps, offers timeless scents perfect for everyday luxury and versatile wear.

How long do BAHAA perfumes last?

Our luxury perfumes are crafted with high-quality ingredients and concentrated formulations. Typically, you can expect 6-8 hours of longevity, with base notes lingering even longer. Longevity may vary based on skin type, application method, and environmental factors.

Are your perfumes suitable for sensitive skin?

While we use premium ingredients, we recommend patch testing if you have sensitive skin. Apply a small amount to your inner wrist and wait 24 hours to ensure no reaction occurs.

Ordering & Shipping

Do you ship internationally?

Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by location. You can view available shipping options at checkout.

How long does delivery take?

UK orders typically arrive within 2-5 business days. International orders may take 7-14 business days depending on your location. You'll receive tracking information once your order ships.

What if my perfume arrives damaged?

We take great care in packaging our fragrances. If your order arrives damaged, please contact us within 48 hours with photos, and we'll arrange a replacement or refund immediately.

Perfume Care & Usage

How should I store my BAHAA perfume?

Store your perfume in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed when not in use. Avoid storing in bathrooms where temperature and humidity fluctuate. Proper storage helps preserve the fragrance's integrity and longevity.

Where should I apply perfume for best results?

Apply to pulse points where your skin is warmest: wrists, neck, behind ears, inner elbows, and behind knees. The warmth helps diffuse the fragrance throughout the day. For a subtle effect, spray into the air and walk through the mist.

How can I make my perfume last longer?

Apply to moisturized skin, as fragrance lasts longer on hydrated skin. Layer with unscented lotion first, apply perfume to pulse points, and avoid rubbing wrists together as this breaks down the fragrance molecules. Reapply throughout the day if needed.

Do perfumes expire?

When stored properly, perfumes can last 3-5 years or longer. Signs of expiration include changes in color, scent, or consistency. Our bottles are designed to protect the fragrance, but proper storage is essential for longevity.

Returns & Exchanges

What is your return policy?

We want you to love your BAHAA fragrance. If you're not completely satisfied, you may return unopened products within 30 days of delivery for a full refund. Due to the nature of perfumes, we cannot accept returns of opened bottles unless defective.

Can I exchange my perfume for a different scent?

Unopened perfumes may be exchanged within 30 days of delivery. Please contact our customer service team to arrange an exchange.

Contact & Support

How can I contact customer service?

You can reach us through our Contact Us page. We aim to respond to all inquiries within 24 hours during business days.

Do you offer gift wrapping?

Yes! We offer luxury gift wrapping options at checkout. Each gift is beautifully packaged to reflect the premium quality of BAHAA fragrances.

Still have questions?
We're here to help. Visit our Contact Us page to get in touch.