Refund policy

We offer a 30-day return period from the date of delivery.

To be eligible for a return, items must be unused and returned in their original condition, including all packaging and proof of purchase.

Returns

To request a return, please contact:
hello@bahaa.co.uk

Please include your order details along with the reason for your return.

All returns must be requested and approved prior to being sent back. Items returned without prior authorisation will not be accepted.

Return Process

If your return is approved, you will receive detailed instructions on how and where to send your item.

Please do not send any items back until your return request has been confirmed.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us promptly so we can assess the issue and resolve it accordingly.

Exceptions

We do not accept returns on sale items or gift cards.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved, please contact:
hello@bahaa.co.uk